Division of Business and Administrative Services Customer Service Survey

Our surveys ask about the quality of service and support that campus customers receive from selected units with our division, in the areas of reliability, responsiveness, and customer relations. The division uses the results of these surveys to improve our services.

VC BAS Survey Schedule

Customer Service Survey results are posted below. Please contact the office of the Vice Chancellor, if you have any questions or comments.


2016 Fall Customer Service Survey Results

Campus and Public Safety

  • Police and Public Safety
  • Environmental Health and Safety
  • Risk Management

2016 Spring Customer Service Survey Results

Business & Financial Services

  • PTR Systems
  • Accounts Payable and Disbursements
  • Travel and Entertainment
  • Financial Management & Systems Training
  • BFS Central Payroll Services
  • Controls and Accountability
  • General Accounting
  • Equipment Management

Student Business Services


2015 Fall Customer Service Survey Results

Human Resources

  • HR Training
  • Employee and Labor Relations
  • HR Website
  • New Employee Orientation
  • Recruitment
  • Classification and Compensation
  • Business Partners and HR Consultants

2015 Spring Customer Service Survey Results

Facilities Management

  • Help Desk
  • Skilled Trades
  • Mail and Document Services
  • Lock Services
  • Shipping and Receiving
  • Moving and Event Services

2014 Fall Customer Service Survey Results

Physical Planning, Design and Construction

  • Construction and Inspection Services
  • Project Management Services
  • Administrative Operations
  • Physical and Environmental Planning Services

Police and Public Safety

  • Department of Public Safety
  • Lost and Found
  • Dispatch
  • Campus Police Officers
  • Police and Public Safety Website

Spring 2014 Customer Service Survey Results

Business & Financial Services

  • PTR Systems
  • Accounts Payable and Disbursements
  • Travel and Entertainment
  • Financial Management & Systems Training
  • BFS Central Payroll Services
  • Controls and Accountability
  • General Accounting
  • Equipment Management

Student Business Services


Fall 2013 Customer Service Survey Results

Business and Financial Services

  • Central Purchasing
  • Campus Cashiering
  • Risk Management

Facilities Management

  • Help Desk
  • Skilled Trades
  • Mail and Document Services
  • Lock Services
  • Shipping and Receiving
  • Moving and Event Services

2013 Spring Customer Service Survey Results

Physical Planning, Design and Construction

  • Construction and Inspection Services
  • Project Management Services
  • Administrative Operations
  • Physical and Environmental Planning Services

Environmental Health and Safety

  • Laboratory Safety Program
  • Ergonomics Program
  • Fire Safety Program

Police and Public Safety

  • Department of Public Safety
  • Lost and Found
  • Dispatch
  • Campus Police Officers
  • Police and Public Safety Website

Fall 2012 Customer Service Survey Results

Business and Financial Services

Payroll/Time Reporting
Accounts Payable and Disbursements
Travel and Entertainment
Financial Management & System Training

Human Resources

Human Resources Training
Employee and Labor Relations
HR Website
New Employee Orientation
Recruitment
Classification and Compensation
Benefits

Fall 2012 Customer Service Survey Results

Student Business Services

Spring 2012 Customer Service Survey Results

Capital Planning & Space Management

  • Space Planning
  • Capital Project Development

Business & Financial Services

  • Administrative Computing and Systems
  • BFS Central Payroll Services
  • Contracts and Grants Accounting
  • Controls and Accountability
  • Equipment Management
  • General Accounting

Fall 2011 Customer Service Survey Results

Campus Budget Office
Business and Financial Services

  • Central Purchasing
  • Campus Cashiering
  • Risk Management

Facilities Management

Help Desk
Skilled Rrades
Mail and Document Services
Lock Services
Shipping and Receiving
Moving and Event Services


Spring 2011 Customer Service Survey Results

Physical Planning, Design and Construction

  • Construction and inspection services
  • Project management services
  • Administrative operations
  • Physical and environmental planning services

Environmental Health and Safety

  • Laboratory Safety
  • Ergonomics Program
  • Fire Safety

Police Service

  • Department of public safety
  • Lost and found
  • Dispatch
  • Campus police officers
  • Police and public safety website

2010 Customer Service Survey Results

Business and Financial Services

  • Payroll/time reporting system (PTR)
  • Accounts payable and disbursements
  • Student business services
  • Travel and entertainment
  • Financial management and systems training

Human Resources

  • Benefits
  • Classification and compensation
  • Recruitment
  • New employee orientation
  • HR website